Refund policy

Refund Policy

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If you are unhappy with the product you ordered online via the webshop, you can return it. For all return/exchange requests for the webshop orders, contact us via info@supergoods.be or +32(0)486341255, and return your item within 14 days from receiving your order.

You can return your webshop order free of charge in our stores in Mechelen or Antwerp. Otherwise you can send your items in the RePack, with a post label. The shipping cost is for the client, so you can use post or any other shipping option of your choice. Send your item(s) to: Supergoods webshop, Onze-Lieve-Vrouwestraat 116, B-2800 Mechelen. All other shipping costs, such as customs fees for the returns are to be paid by the customer and will not be refunded.

No refunds or exchanges will be given for packages returned later than 2 weeks after receiving the order.

The right for return applies to our webshop orders, not for purchase made in our stores, where we offer exchange for presents and exchange in some other particular cases, in the cases of exchange in the stores please contact us as soon as possible, preferably during a few days after your purchase or after receiving a gift.

Returns and exchanges are only accepted when the product and the packaging is sent back in its original state.

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