We use RePack reusable packaging. That means that, under a certain amount, a packaging deposit will be charged. In any case, you will receive 300 points on your Good Vibes Club account after you return the RePack packaging (free of charge). This is a win-win situation for you and the environment. Read more about RePack here.
Shipping is free to Belgium, Netherlands, Luxemburg, Germany, France and the UK when the order is over 149 euros. Over 99 euros, you will only be charged a RePack fee of 3.5 euros. Under 99 euros, you will be charged as follows:
- in Belgium: 4,5 euros shipping + the RePack fee of 3.5 euros, making 8 euros
- in the Netherlands, Luxemburg, Germany, France, UK, and Ireland: 8 euros shipping + the RePack fee of 3.5 euros, making 11.50 euros.
We prefer to only ship within the European continent and to the UK. Shipping any further becomes quite unsustainable very quickly, especially when for example returns are involved.
Gift vouchers are delivered always for free. Pick up at the shop is also free.
How quick do you deliver?
In Belgium delivery times are normally 1 to 4 working days. International orders will take a bit more time, normally 5-10 days in EU. For express delivery, please contact us beforehand about express delivery shipping rates.
If a product is marked out of stock and you would like to know when it will become available again, do contact us.
Can I return an order?
If you are unhappy with the product you ordered online via the webshop, you can return it. For all return/exchange requests for the webshop orders, contact us via email@example.com or +32(0)486341255, and return your item within 14 days from receiving your order.
You can return your webshop order free of charge in our stores in Mechelen, Ghent or Antwerp. Otherwise you can send your items in the RePack, with a post label. The shipping cost is for the client, so you can use post or any other shipping option of your choice. Send your item(s) to: Supergoods webshop, Onze-Lieve-Vrouwestraat 116, B-2800 Mechelen. All other shipping costs, such as customs fees for the returns, are to be paid by the customer and will not be refunded.
No refunds or exchanges will be given for packages returned later than 2 weeks after receiving the order.
The right for return applies to our webshop orders, not for purchase made in our stores, where we offer exchange for presents and exchange in some particular cases, in the cases of exchange in the stores please contact us as soon as possible, preferably during a few days after your purchase or after receiving a gift.
Returns and exchanges are only accepted when the product and the packaging is sent back in its original state.